Version 6.0 (22/07/2019)
The Service www.hellordv.com (hereinafter referred to as "the Service" or "the service") is published and made available to the public by Urbipay Sàrl, whose head office is 30 Rue Auguste Picard, 01630 Saint-Genis-Pouilly, (France), limited liability company.
www.hellordv.com is an internet service dedicated to virtual meetings between individuals for strictly personal reasons, for a romantic or friendly relationship, but in no case commercial.
Some features of the Service are free and other features are payable. This Service is intended for adults who are courteous and respectful of morality and the laws of their country. This service has been designed to ensure optimal User comfort and confidence in the various exchanges arising as part of its use.
"Content" means any information, data, literary and artistic work, message, music, sound, video, photograph, text, image, comment, tag or title that is published in electronic form and / or made available by a user registered with the Service.
"Registration" means the act through which a person accesses the Service for the first time, responds to the form provided to them, validates the regulation of the various functionalities and indicates in particular their identity and contact details, as well as a username and a password.
"Service" means the website accessible through the URL www.hellordv.com, directly or through any URL, hyperlink, tab, button or any other means.
"Service(s)" means all services offered by www.hellordv.com to its Users.
"Chat" means the chat system that allows live, written interaction between different users connected simultaneously.
The Service is only accessible to individuals who are adults and is reserved for strictly personal use. Your registration with the Service implies that you are over 18 years old and that you are considered legally fit to use this Service and / or take out a subscription. When you use the Service, you declare that are acting privately.
It is forbidden, without this list being exhaustive:
In addition to the acceptance of these terms and conditions of use, access to the Service is subject to the opening of an account with the Service. To do this, you must provide data that identifies you. When you open this account, you guarantee that the data you provide is accurate and up to date, and you agree to inform the Service without delay in the event of a change in the data provided during your registration and, where applicable, to make the changes yourself in your account area of the Service.
To use the Service, You must use the username and password created when opening your account. You agree to keep them secret and not to disclose them to any third party. You will be solely responsible for access to the Service through your username and password, unless there is evidence of fraudulent use that is not attributable to you
In case of loss, misappropriation or fraudulent use of your username and / or password, you agree to notify customer services immediately. The Service is not obliged and does not have sufficient technical or legal means to ensure the identity of the persons registering with the Service. If you believe that the identity of a person on the Service is inaccurate or that a person is fraudulently using your account or the data you have provided, you must immediately inform customer services.
In order to guarantee compliance by its Users with the general conditions of use of the Service, and in order to guarantee the safety and comfort of its Users, and finally, in order to offer an ideal entertainment experience by maintaining a friendly atmosphere between its Users, the Service has a moderation and animator team. The moderators and animators connected to the Service, intervene in a non-discriminatory way compared to other Users. Their role is to encourage Users to communicate with each other and to quickly identify Users with malicious intentions so they can be excluded. The moderators and animators are real people that Users can contact, but it is not be possible to meet them. In the event that a User fails to comply with the general conditions of use of the Service, they may be temporarily or permanently excluded. In the event that a User is excluded for non-compliance with the general conditions of use, they will not be able to claim any reimbursement, even partially. The editor of the Service also reserves the right to take legal action against a User to obtain compensation for any damage caused.
When a User wishes to invite a friend or an acquaintance to the Service and provides the Service with the details of this friend, the User undertakes to have previously obtained the express consent of this friend to the collection and processing of their data by the Service.
This data will then be used to send an e-mail presenting the Service to the "sponsored" friend on behalf and in the name of the User providing the contact details to the Service. Where applicable, the User knowingly provides this information under their exclusive responsibility and undertakes to assume all the consequences.
Once their account has been created, the User can access the Service. By default, the User has access to limited services. To gain access to more extensive services, each User can opt for a paid service, for which it is necessary to take out a subscription. There may also be paid functions to which the User subscribes by a fee-for-service payment.
Once an account has been created for them, the User can, if they so wish, subscribe to the service. Subscription has the advantage of access to more extensive services and opportunities of the Service. Each type of subscription is detailed on the payment page that accompanies it: price, available features, duration. The prices indicated for the Service are in Euros, including VAT, for the Euro zone countries.
To avoid any interruption of service, your subscription will be renewed automatically for a new period of duration identical to that which you chose during your subscription to the paying service. Thus, unless requested by you, you will continue to benefit from the service based on the price of your current subscription. Your subscription will be automatically renewed until you expressly notify your wish to cancel your current subscription under the conditions described in this article, under the heading "Cancellation of your subscription".
You can cancel your subscription at any time before the subscription period expires by clicking the "Stop my subscription" link located on your account management page.
After this you will still be able to use the Service until your subscription expires. Note that there will be no refund if you decide to discontinue your subscription, because the service will remain available until the end of the subscription period. Any request for cancellation will be deemed made the working day after its receipt.
Notwithstanding the provisions hereof, the Service may terminate your account without notice in the event of your breaching the various conditions for discretionary termination according to the severity of the breach. This termination shall be without prejudice to any damages that may be claimed by the Service from the User for damages suffered as a result of such breaches.
In this case, the Service will first send an email to the User who is guilty of the breach. If the User does not provide an answer to the email and / or persists in their breach, their account will be terminated within 2 working days.
In this case, the termination is immediate and the user is not entitled to claim any refund for the period remaining of the subscription term.
The publisher of the Service reserves the right to sue any person who has caused harm (of any kind) to another user of the Service or to the company itself.
To use all or part of the Service, members must, in certain cases, subscribe to a paid package which, regardless of its duration, gives unrestricted access to the entire Service throughout the duration of the package. When the member subscribes to a package, his or her credit card is charged for the amount of his or her subscription. Transactions handled by our payment provider are secure and confidential. The member can view their transaction history in the "My Account" section once they have logged into the Service using their personal access.
For unlimited access to all functions, the Service offers you various packages. The price and durations may vary from one pack to another. The Member who wishes to subscribe has to select the packages he wishes to subscribe too. By validating the subscription, the member acknowledges being fully informed of the price, the frequency of payment as well as the various payment methods proposed before purchase. The available packages and the pricing conditions can be changed at any time without changing the initial subscription conditions of an already inscribed member.
The editor of the Service occasionally offers discovery packs for a limited time and at a reduced rate. The trial period gives you unlimited access to the entire Service (excluding any paid options). Subscription to a trial pack implies that the Member has understood and accepts the pricing conditions, as well as the automatic renewal conditions at the full rate once the trial period is over. Unless if, un subscription has been done within the deadline period. For packages lasting for more than two months, the service editor may decide to request monthly payments as of the second renewal.
The right of withdrawal cannot be exercised for contracts for the supply of services that are fully executed before the end of the withdrawal period and whose execution began after consent of the User. The User is informed that logging in with their username and password constitutes their full and complete use of the Service, and that in this case it constitutes a voluntary execution of the contract between the Service and the User. And in the case of a virtual service, the User cannot exercise a right of withdrawal to request the reimbursement of their subscription. That said, the ability to reimburse a User who is not satisfied with the proposed Service is left to the discretion and decision of customer services, and this beyond the legal period usually allowed for the right of withdrawal of a consumer.
Customer services are open from Monday to Friday, 9:00 to 18:00. You can reach customer services by phone or email. To contact customer services by email, write to firstname.lastname@example.org
To contact customer services by phone, call:
France : 04 85 20 05 27
Switzerland : 021 539 10 07
All other countries : +41 21 539 10 07
After subscribing to a package or the trial offer, the User shall immediately receive a confirmation e-mail with detailed information about the offer to which they have just subscribed. The User shall also receive a notification by e-mail 24 hours in advance of each automatic renewal of their subscription. These notification e-mails shall all contain:
The Service is an internet service dedicated to virtual meetings between individuals for strictly personal reasons. The company provides this remote service, expressly pointing out that the Service is a simple intermediary between its Users, and that it provides its Users means of communication and features that allow them to meet more easily
The Service is in no way bound or committed to any result on this point. The virtual and automated nature of the service cannot guarantee or attest to the real intentions between Users or even the veracity of the information they provide or their real identity
Whether it is a romantic relationship, a friendship, or an entertaining and rapid encounter, in no case does the Service engage in any counseling or matrimonial brokerage activity. The Service is thus not an organizer of "real" meetings, an internet service or telephone subscription provider.
In no case can the publishing company be held responsible for messages or information exchanged through the Service. Each User expressly acknowledges that by merely using the Service they may be potentially exposed to inaccurate, shocking, indecent or negative content. As a mere host, the Service cannot be held responsible for the distribution of this type of Content.
Similarly, the Service disclaims any responsibility for meetings between Users, whether they take place on the Service or during "real" meetings outside the Service.
Physical meetings between Users: Users are recommended to take utmost caution regarding the first physical meetings between users. It is strongly recommended it occur in a public place rather than a private one, and to be accompanied during the first meeting where possible.
Solicitation of other Users: great vigilance is also recommended regarding any request for money or solicitation from unscrupulous Users of this Service. We especially appeal to Users to not respond to this type of request. We also invite our Users to report any request that seems abnormal and that might have escaped the vigilance of our team of moderators.
Hardware equipment allowing access to the Service is the sole responsibility of the User, as well as telecommunications costs (internet and telephone subscriptions...) necessary for the use of the Service.
The connection, use and participation in the Service imply that the User is completely aware and understands the limits of the internet with respect to the technical aspects of data transfer, protection against viruses and other internet constraints.
Under current IT conditions, the Service especially cannot be held responsible in case of (non-exhaustive list):
In addition, the Service cannot be held responsible in the case of (non-exhaustive list):
In any case, the Service can only be held responsible to the User for facts directly attributable to it and is in any case limited to the amount corresponding to the subscription paid the month preceding the fact in question. It cannot be held liable for consequential damages. In addition, the Service cannot be held responsible for the User's misuse of the Service.
The information provided to the Service by a User must be accurate. The user grants the Service a free, non-exclusive license to use the intellectual property rights attached to the content (photos, videos, images, texts, etc.) provided by them through the Service.
The Service does not undertake to verify the identity of the Users or the veracity of the Content (photos, videos, images, texts...) that they provide, these being provided under their entire and exclusive responsibility. Such content is considered nonconfidential. Any consequences of disclosure regarding their lives and / or Content are the sole responsibility of the Users concerned. Therefore, each User waives all recourse against the Service, in particular on the basis of the possible infringement of their right to image, honor, reputation or intimacy of their private life resulting from the dissemination or disclosure of information concerning them.
In addition, the User is informed that, given the characteristics of the internet, the data transmitted is not protected against the risk of misappropriation and / or piracy, for which the Service cannot be held responsible. It is therefore the sole responsibility of each User who shares content to take all appropriate measures to protect such content. Thus, any User who makes their content available to other Users acknowledges that the Service does not guarantee the confidentiality of the content, whether or not it is disseminated.
In particular, and without this list being exhaustive, the User agrees that no content provided by them:
Without prejudice to the foregoing provisions, the User guarantees and indemnifies the Service at first request against any damage suffered and against any action for damages that may be brought against the Service as a result of the User's breach of any third party right, including another User of the Service.
In order to allow Users to interact with each other, the Service collects, stores and archives personal information about its Users. This data can be: their name, postal and / or electronic address, fixed and / or mobile telephone number, information on their physical appearance, information on their interests, photographs and IP (Internet Protocol) address of their computer.
The Service may share parts of this information with some of its partners, it being understood that no information that can identify a particular User will be communicated.
Each User has a right of access, rectification and deletion of personal data concerning them. To exercise this right, the request must be made by mail with the details of the applicant and their username, to the address below:
30 Rue Auguste Picard
01630 Saint-Genis-Pouilly (France)
Email : email@example.com
Any User registered on the Service therefore has the right to require that information concerning them be rectified, completed, updated or deleted. If the request to delete information concerns elements necessary for the proper functioning of the User's Account, the account must be deleted.
The User acknowledges having been informed that the Site may implement "cookies" to record certain information on their computer and that it is possible to refuse the registration of these "cookies" by setting their Internet browser accordingly. The term "cookie" defines an information file stored on the hard drive of the User's computer so that it is recognized when they next visit the Site.
The Service may need to offer Users participation in loyalty programs, marketing or any other activities occurring on a website or a third party program. In this case, the Service is not responsible for the actions or activities of these third parties and urges its visitors to carefully read the terms and conditions offered by them
In the context of advertising or promotional actions and in order to increase the efficiency of the service it offers to its Users, the Service reserves the right to exploit some of the content entered by Users, such as their photo, nickname, age, city of residence, search criteria and ad text.
Therefore, the information provided by the Users (except for personal details) is accessible via the Service in the visitor area and in the User area, and via newsletters distributed by email.
They are also accessible via any means of electronic (SMS, Email, Internet, MMS) or traditional communication (Press, Radio, Television) worldwide, provided the User has not expressed disagreement or terminated their access to the service.
The personal details of the User are in no case and no way whatsoever disseminated to anyone. Users may request the Service to no longer use their content for their advertising / promotion actions either by mail, by hiding their information in the User area, or by canceling their account.
It is agreed between the participant and the Service that only the data saved on the computer systems of the publishing company have probative force with regard to the connection elements and the information resulting from processing of data relating to the service. Accordingly, it is expressly agreed that in the event of litigation or disagreement the Service may rely on these elements for the purposes of proof of any act, fact or omission in order to assert its rights in court. These different elements constitute admissible, valid and enforceable evidence between the parties regardless of their form or presentation.
Similarly, any operation performed using the username and password assigned to a User following their registration, is irrefutably presumed to have been carried out under the responsibility of the User.
Thus, any reproduction or representation of these elements without express authorization constitutes an infringement punishable by criminal penalties. The reproduction, disclosure, dissemination, use, representation, reproduction, modification or any other form of unauthorized and / or unlawful exploitation, in whole or in part, directly or indirectly, by any and all similar or different media, of the elements listed above, is subject to the prior authorization of the Service.
Otherwise, any offender is liable to the company for the relevant legal actions taken by the Service, the holders of exclusive rights assigned to the Service, or of third parties concerned, against the offender(s).
If one or more articles of these general conditions of use are adjudged to be invalid or declared as such under a law, regulation or final decision of a competent jurisdiction, the other articles will maintain their full force and scope.
The Service and these conditions are subject to Andorra law. In case of dispute the parties will firstly endeavor to make every effort to find an amicable solution. In the absence of an amicable agreement between the parties mentioned, the courts of the place of the registered office of the Service's publishing company shall have exclusive jurisdiction without exception, notwithstanding the plurality of defendants or third party claim.